Q: What kind of services does BTE offer?
A: BTE Methods consist of 4 different types of trainings: Fitness, Athletic Performance, Power-weightlifting and Boot camp.
Q: What time are the BTE Methods?
A: BTE Methods hours are 9:00am - 10:30am and 4:30pm - 7:30pm Monday through Friday and 9:00am - 10:30pm Saturday.
Q: Can I try before joining?
A: Yes, the first session and day is free.
Q: Is there an age requirement to join or try?
A: There is no age minimum, but anyone under 17 must sign up with a parent/ guardian.
Q: do you have single sessions?
A: Yes, if you want to come to take a class it would be $15 for that session.
Q: Do you have programs for those who can't go to?
A: Yes, we have online memberships for $10 a month, that'll give you 24/7 access to your personal program and other content.
Q: How do the packages work?
A: Depending on which package you chose (10 or unlimited) you have within that whole month to use those sessions. How you use them is up to you, as long as it is within the month.
Q: How are the sessions set up?
A: The trainings are on the hour per hour and must be selected through mindbody online.
Q: How can I pick the sessions I may want?
A: You can log on to the mindbody app to pick the trainings you may want to partake in for the week or schedule at the gym.
Q: What if I miss a session that I scheduled for?
A: You must advise or drop the session an hour before or you will lose that session for the month.
Q: Can I be late to a session?
A: You can be 10 minutes late to a session, anything after that and you will lose the session for the month.
Q: Do my sessions roll over if I don't use them?
A: Only sessions that were picked and canceled on time can be rolled over. only for members with a 10 pack.
Q: Are the sessions one on one or in a class-like setting?
A: The sessions are in groups of 5 - 15 but depending on the program that you are in, the workouts are more personalized than others. See classes pages for details on programs.
Q: Is my contract a month to month contract?
A: Yes, your contract is month to month with no obligations, as long as you cancel before your next payment date.
Q: When is the deadline to cancel my membership?
A: You may cancel your membership 10 days prior to your payment date, so that you won’t get charged for the following month.
Q: What type of payment methods can I use?
A: We only accept Credit Cards (Visa, MasterCard, Amex, Discover). We only accept cash for classes you may take for the day without a BTE membership.
Q: Are there refunds if I get charged?
A: Once you are charged for the month there will be no refunds, unless you advise us 10 days prior to your payment date that you wish to cancel.
Q: Are there any late fees?
A: You will be charged a late fee of $20.00 to your account if your payment is 5 days past due or if your card gets declined and no new form of method is provided in 5 days.
Q: What if I change or get a new credit card?
A: You must advise us when you get a new credit card before your next payment or you will automatically receive a $5 late fee charge to your account.
Q: How do I cancel my membership?
A: To cancel your membership please email us at email@example.com or advise the head trainer.